Privacy Policy

Improve Details ("we", "us") of Lilford Street, Warrington, WA5 0LE, United Kingdom is the data controller for personal data collected through this website. This policy explains what we collect, why, and your rights under UK GDPR.

What we collect

• Quote enquiries: your name, phone number, email (if provided), vehicle details, preferred contact method and your message — everything you type into the quote form.
• Calls and WhatsApp messages: the contact details and content you share when you call 07933 498857 or message us on WhatsApp (07482 225323).
• Website analytics: we use Cloudflare Web Analytics, which is cookieless — it does not set tracking cookies or collect personal data for advertising.

Why we collect it (lawful bases)

• Quote enquiries — to respond to your request (legitimate interest / pre-contract steps).
• Consent checkbox — the quote form asks for your explicit consent to use your details to respond to your enquiry.

How long we keep it

Enquiry data is kept for as long as needed to handle your request and any resulting work, then deleted or anonymised.

Who we share it with

• Cloudflare (hosting, security and spam protection via Turnstile).
• Our email provider, used to deliver quote-request emails.

We never sell your data or share it for marketing by third parties.

Your rights

Under UK GDPR you have the right to access, correct, erase, restrict or port your data, and to object to processing. To exercise any right, contact us on 07933 498857. You can also complain to the Information Commissioner's Office (ICO).

Cookies

We do not use tracking or advertising cookies. See our cookie policy for details.

Changes to this policy

We'll update this page when our practices change and revise the "last updated" date above.